Retail Sales Skills Tests

Retail sales associates are the face of your company. You should have a friendly face who is reassuring and helpful. You need someone who can answer questions and share information confidently and effectively. You want someone who will leave customers with the most positive experience possible.

On the other side of the coin, hiring the wrong person for a retail sales position can damage your company’s reputation, lead to high employee turnover and cost you both sales and customers.

The trick is in knowing early who will be a strong hire and who will be a poor one. This is where Total Testing comes in. With our selection of Retail Sales Assessments, you can test applicants quickly and easily for retail positions to determine whether they have the knowledge, skills, and abilities required for success in a retail environment.

How Our Retail Sales Tests Work

As an employer or HR professional working in the retail business, you know firsthand the need for balance. Productivity and efficiency must meet warm customer service and adaptability seamlessly. When it comes to hiring retail sales associates, it’s essential that all new hires can achieve this balance. But how can you deduce whether candidates possess the necessary skills and temperament from an application, resume or even an interview?

Total Testing offers a reliable, effective and trusted solution since 2002. Start by looking through our selection of customizable sales ability assessments. Our extensive list covers an array of specific skills and techniques, including retail math, retail reading and learning products. Decide what kinds of experience are needed for the job description — some may find retail store security an essential function while other job postings may not require this skill.

Once you’ve decided exactly what skills you need candidates to possess, you can simply pick one of our ready-to-use tests off the shelf or, if you wish, begin crafting a custom test with questions and content targeting the specifics of your job posting. Our team of experts is here to assist you.

Once you’re satisfied with your selection of tests, you can administer the test either in person or remotely. Total Testing employs a Pay-As-You-Go model, so you will only need to pay for what you need once you’ve used it. This system means you won’t pay in bulk for unnecessary tests or signing up for a year-long contract you don’t plan to use.

The Advantages of Retail Sales Skills Testing

With pre-employment retail testing, you have all the tools you need to make fully-confident and self-assured hiring decisions. You know your successful retail candidates have the skills they need to excel — not just because they’ve said so, but because they’ve demonstrated it.

After candidates complete the test, Total Testing will send you a compiled report containing a breakdown of each candidate’s score. This will include a general overview of their results, with a percentile ranking comparing them to all test takers. The report will also include an individual score for each specific skill in the test. This insight will show you exactly which skills are a weakness or strength for the candidate and where they could benefit from further training if hired.

Available Retail Sales Skills Tests

Total Testing offers a selection of nine different retail sales-specific tests. These will assess the test taker’s ability to perform in a range of areas from math and customer service to inventory sorting and coding. Mix and match the tests you need or customize each test individually to ensure you’re gaining the insights for a confident hiring decision. Learn about your candidate’s sales abilities and interpersonal aptitude by choosing from our range of tests, explained below.