First, determine how much testing you need.  Are you testing a few people here and there or do you have a constant need?

  • If it is just here and there – sign up for our Pay-as-you-go plan.   This allows you to use testing as needed without pre-purchasing a block of tests.  Each completed test is just $20 and you only pay for what you use.  No set up fees, no monthly fees.
  • If you have on-going testing needs – sign up for our Pre-Purchase block.  This allows you to purchase in bulk and save money.   You can use the block on any test.   The block is good for one-year once added to your account

First, determine the job requirements.  Do you require computer skills? Do you need to find someone with a certain personality?  How important is typing?

Then, contact us!   We’ll be glad to go over the job requirements and make recommendations.   Most clients use about 2-3 skills tests and 1 behavioral test.

Once we receive your order we will have your account set up within 30 minutes.   The online testing program is easy to use and with just a few clicks you can start testing.

Our sales staff will also be happy to walk you through how to use the system.

Absolutely!   Total Testing allows employers to send a test session for an applicant to test remotely or they can test in your office.   Through the online dashboard you can monitor the progress of the test session.

The scores are immediately calculated and emailed to the test administrator as soon as the applicant finishes each test.   The scores are also saved in your account.

Most of our tests can be customized either by going through us* or by signing up for the Test Builder Tool.    Customizing a test can be done by reviewing a list of available questions in our test library and choosing (up to 50) questions for your custom test.   You can also set time limits, how many tries per question, report settings and more.    You can also write your own multiple choice, matching or fill in the blank questions….and then mix & match with our library.    Ask a sales rep for more details

The good news is that 99% of our clients don’t experience technical issues!!!    If there is an issue it is typically a browser issue and is fixed by simply using a different browser!   Otherwise, you can contact our free technical support at techsupport@totaltesting.com.

No, we do not!!!!   You simply need

Windows 7, 8 or 10

Internet Explorer 11, Firefox 50.0 or higher, Chrome or Edge

Browser zoom set to 100%

 

….that’s It!!!

Windows 7, 8 or 10

Internet Explorer 11.0, Firefox 50.0 or higher, Chrome or Microsoft Edge

Browser zoom set to 100%

 

    • OS X (10.9 or higher)
    • Google Chrome, Safari (5.0.6 or higher) or Mozilla Firefox (50.x or higher)
    • Administrative rights to the computer in order to install any required software or updates

Check your online account first.  Through the dashboard you can check for any open or completed tests sessions.   If the test has been completed you can review the scores on the dashboard.

  • If you are using a mini notebook or netbook, you will need to use a standard sized desktop or laptop computer with a computer screen of 13″ or more.
  • If you are using a standard sized desktop or laptop computer, you may need to adjust your screen resolution so that it is set to a minimum requirement of 1024 x 768.
  • If you are using a standard sized desktop or laptop computer, you may need to adjust your browser zoom to 100%.

Kicked out of testing, or test froze?

  • At times, wireless networks can be less reliable. If you lost connection in the middle of your test when using a wireless connection, when possible try taking the test again through a wired connection.
  • To log back into your test, follow the same path you used to login originally (through the link emailed to you from the company you are testing for, or through your eTicket number).
  • If your test has “frozen up”, you can try using F5 to refresh the page. You can also use the same path you used to login originally (through the link emailed to you from the company you are testing for, or through your eTicket number).
  • If your test is timed (i.e. Typing or Data Entry), and you stopped before the time was complete, depending on the specific test title, you may be required to start from the beginning.

Your Test may be expired

  • All tests have an expiration date associated with the test session invitation​​
  • This period of time is set by the company asking you to take the test
  • If your session expires, you will get an error message saying your eTicket has expired and you must contact the company who sent you the invitation to resolve the issue and/or complete the remaining test

 

Your eTicket is “redeemed”

  • If you receive an error message that the eTicket number has been redeemed already, the test has been completed
  • Once a test is completed, the results are sent to the company asking you to take the test
  • If your test completed and you did not mean for it to complete, you will have to contact the company who sent you the eTicket
  • To Clear Cookies and Cache in Google Chrome
    1. Open Chrome.
    2. On your browser toolbar, click on the three vertical dots on the right side.
    3. Point to More tools, and then click Clear browsing data
    4. Select the following:
    • Browsing history
    • Download history
    • Cookies and other site and plug-in data
    • Cached images and files
    1. From the Obliterate the following items from: drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select “the beginning of time”.
    2. Click Clear browsing data.
    3. Exit/quit all browser windows and re-open the browser.

    To Clear Cookies and Cache in Internet Explorer 9.0 or higher

    1. Select Tools (via the Gear Icon)> Safety > Delete browsing History. If the menu bar is hidden, press ALT to make it visible.
    2. Deselect “Preserve Favorites website data”, and select:
    • Temporary Internet files  or  Temporary Internet Files and website files
    • Cookies  or  Cookies and website data
    • History
    1. Click Delete. You will see a confirmation at the bottom of the window when the process is complete.
    2. Exit/quit all browser windows and re-open the browser.

    To Clear Cookies and Cache in Microsoft Edge

    1. In the top right, click the Hub icon (looks like 3 horizontal lines).
    2. Click the History icon, and then select Clear all history.
    3. Select Browsing history, then Cookies and Web site data, and then Cached data and files. Click Clear.
    4. After the “All Clear!” message appears, exit/quit all browser windows and re-open the browser.

    To Clear Cookies and Cache in Firefox

    1. From the History menu, select Clear Recent History. If the menu bar is hidden, press ALT to make it visible.
    2. From the “Time range to clear:” drop-down menu, select the desired range; to clear your entire cache, select Everything.
    3. Next to “Details”, click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
    4. Click Clear now.
    5. Exit/quit all browser windows and re-open the browser.

Issues with login credentials

  • In order to take our assessments tests you do not need to be logged in to our system.
  • If you are testing for a company who does have a login page( such as Aetna, Sears, Blue Cross Blue Shield, etc), you will need to contact your recruiter directly in assistance with your login.
  • Once you have logged into their website, our test can be accessed via an assessment link

Things to Know:

  • The AOL web browser is not compatible with our testing system. The compatible browsers for the test are Internet Explorer (9.0 -11.0; on a PC only), Mozilla Firefox (50.0 or higher), Google Chrome, or Safari (on a Mac only).
  • Using AOL for your Internet provider is compatible as long as you access the test through one of the supported browsers.

Common Issues

  • There can often be a firewall or proxy server in place that blocks the test from loading or the test scores from submitting
  • Public computers do not typically allow users to make the necessary adjustments to the computer settings, such as updating Java and disabling the pop-ups.

For these reasons, it is recommended that you access your assessment from a personal computer with administrative rights.

Note: Some test takes have been successful when testing from a public computer

Common Explanations

  • The test invitation may have gone to a Spam or Junk email folder. Depending on your settings, test invitations may be sent to these folders automatically. Check any Spam or Junk email folders located in your email provider before contacting your test administrator.
  • Your test may not have been issued. Confirm with your test administrator that the test was sent.
  • The invitation may have been delivered to a different email address. Contact your test administrator to verify the correct email address.

If the eTicket number (test invitation) expired before you were able to complete it

  • You will need to contact the recruiter or employer who sent you the original eTicket number to see whether they are able to issue you a new one.
  • Only the test administrator can issue new eTicket numbers.

Latency issues on the test are commonly caused by either a slow Internet connection or the computer you are using to take the test. Follow the recommended steps to resolve this issue:

  • Clear all Temporary Internet Files
  • Restart your computer
  • When taking the test, make sure all other programs and applications are closed
  • Try taking the test on a different Internet browser
  • Ensure that all browser settings meet the software system requirements.

 

If none of the above recommendations solve the latency issues, please attempt to take the test via a computer with a faster Internet connection.

If you are unable to see the entire testing screen, there are several reasons that could be causing this to happen:

  • If you are using a mini notebook or netbook, you will need to use a standard sized desktop or laptop computer with a computer screen of 13″ or more.
  • If you are using a standard sized desktop or laptop computer, you may need to adjust your screen resolution so that it is set to a minimum requirement of 1024 x 768. Click here for instructions for a Windows PC, or here for a Mac.
  • If you are using a standard sized desktop or laptop computer, you may need to adjust your browser zoom to 100%. Click here for further instructions.

Typing and Data Entry tests

  • Do not watch the clock. Continue working until the test actually tells you to stop regardless of what the clock reads. Most timed tests allow you to finish what you are typing (i.e. the word or the sentence) when the time runs out.
  • You must continue typing through the end of the timer (after the timer hits 0) in order to obtain the most accurate scores, and in order for the test to complete properly. If the test appears to ‘hang’ after the timer displays 0, please finish the word you are typing and hit the spacebar. This should complete the test.
  • If the test appears to “hang” after the time has expired and have tried hitting the spacebar after completing your last word, make sure that you have updated the Flash and Java on your computer. You can also switch to another browser, disable the pop-ups and take the test again.

Other timed tests

  • You may or may not see the timer actually moving while a question is displayed. At a minimum, you should see the timer update as you move from question to question. Proceed through the test as normal even if the timer appears to not be updating correctly.
  • Some timed tests, particularly behavioral and cognitive tests, by design offer more questions than you might complete. The object is to complete as many as possible within a stated time limit. Please be sure to read the tutorial carefully, where this is explained.

Please Note: If your test session is interrupted during a timed test, you may be prompted to begin the test from the beginning again. This is normal as these tests must be completed in one session in order to generate a valid score.

Latency issues on the test are commonly caused by either a slow Internet connection or the computer you are using to take the test. Follow the recommended steps to resolve this issue:

  • Clear all Temporary Internet Files
  • Restart your computer.
  • When taking the test, make sure all other programs and applications are closed.
  • Try taking the test on a different Internet browser.
  • Ensure that all browser settings meet the software system requirements.

If none of the above recommendations solve the latency issues, please attempt to take the test via a computer with a faster Internet connection.

Kicked out of testing?

  • At times, wireless networks can be less reliable. If you lost connection in the middle of your test when using a wireless connection, when possible try taking the test again through a wired connection.
  • To log back into your test, follow the same path you used to login originally (through the link emailed to you from the company you are testing for or through your eTicket number).
    • If your test is not timed, you will be able to log back into the test and start from where you left off. Un-timed tests will NOT allow you to start from the beginning again.
    • If your test is timed (i.e. Typing or Data Entry), and you stopped before the time was complete, you will be required to start from the beginning.

Your Test may be expired

  • All tests have an expiration date associated with the test session invitation.
  • This period of time is set by the company asking you to take the test.
  • If your session expires, you will get an error message saying your eTicket has expired and you must contact the company who sent you the invitation to resolve the issue and/or complete the remaining test.

Your eTicket is “redeemed”

  • If you receive an error message that the eTicket number has been redeemed already, the test has been completed.
  • Once a test is completed, the results are sent to the company asking you to take the test.
  • If your test completed and you did not mean for it to complete, you will have to contact the company who sent you the eTicket.

How did I do?

  • Score reports are automatically submitted once a test is completed (usually via email). Please note: Most companies choose not to show the score report for the test session to test takers directly, and may not share the report with you as part of the process.
  • If you are interested to know whether you can receive your score you will need to contact your recruiter or the company you are testing for directly.

We are more than happy to assist you further!

Fill out a support request and we’ll be in touch with you shortly:  REQUEST FORM

WORKING WITH REQUISITIONS

Requisitions are job identifiers (job names, identifying numbers, departments or cost centers as an example) that you can input into the system. Inputting requisition information allows you to:

 

  1. Attach a requisition to a testing session
  2. Search the reporting database for tests that have been completed against specific requisitions

 

To create a new requisition:

From the Dashboard

  1. Click on the Advanced Options option in the Quick Links box.
  2. Click on the Manage Requisitions option.
  3. Click the New button

To create a new requisition, begin by typing the requisition code, job name or ID in the Name field.  Complete the Description field to input a description associated with the requisition.  The Add button appears. Click Add to add the requisition to the list on the left.

 

Working with Requisitions:

As noted above, requisitions allow you to do two things:

  1. Attach a requisition to a testing session
  2. Search the reporting database for tests that have been completed against specific requisitions

Note that requisitions may be applied both to proctored tests and to emailed invitations.

 

To attach a requisition to a testing session:

  1. From the Dashboard, select the workflow you’d like to use in order to administer a test (i.e. Start Testing Now, Email a Test Invitation, Get Test Session Links/IDs)
  2. Select the tests you’d like in your test session and move them to the testing queue on the right.
  3. Click Next
  4. Select the Requisition you want to use for this test session from the dropdown list provided under Job/Requisition Name
  5. Follow remaining workflow to create your test session. When you need to locate test sessions that used a specific Requisition, you can search by Requisition.

To search for a score or scores via requisition:

From the Dashboard

  1. Click on the Search for Scores option in the Quick Links box.
  2. Select a requisition as one of the search parameters and adjust your date parameters if necessary to capture all tests associated with the requisition if needed
  3. Click Next.

The results associated with that requisition field will be available for review.

WORKING WITH FILTERS

Test filters limit the view of available tests and allow you to do two things:

  1. You can use test filters to restrict the list of available test titles to a specific group of tests for easy selection. For example, the tests you use most frequently regardless of job opening.
  2. You can create a test filter with ten or fewer test titles which you wish to administer as a single session. You can then administer the filter as you would a single test title instead of having to select the individual test titles each time you wish to administer them. Example: tie a single test or series of tests to a specific job title whereby those tests are always used when hiring for that job title.  Name the Filter by that job title: Executive Assistant, Sr. Accountant, Customer Service Agent and assign the tests that will always be used for that job title to that filter.

 

Create a Filter

From the Dashboard

  1. Click on the Advanced Options option in the Quick Links box.
  2. Click on the Manage Filters option.
  3. Click the Add Filter button

Type a name for the filter you’d like to create.  Then select the tests you want to include in the filter from the list on the left and click on the Add Available button. Click Save.  You’ve created a filter!

 

From the Manage Filters option you can also Edit or Delete existing filters by selecting the filter name and making the necessary changes.

 

Working with Filters

To review the list of tests assigned to a specific filter:

  1. From the Dashboard, select the workflow you’d like to use in order to administer a test (i.e. Start Testing Now, Email a Test Invitation, Get Session Links/IDs)
  2. Select your custom filter from the list of available filters shown in Filter Available Tests by…dropdown
  1. Select the tests in the filter to be given to the examinee and click the Add Available button to move your tests to the testing queue on the right.