877-496-4200

Faq

Candidate not receive a PsyMetrics test session?

You can manually resend the test session by logging in to your PsyMetrics Account.  Click on Scores and then View Scores.  Locate the test session and click on the ID number.  This will display an invitation code.  Copy this code.  Next, email your candidate the link to restart the test:  http://www.psymetricstesting.com/asmtViewer/code.aspx and include the invitation code.


Setting up your computer for the test

Hardware system requirements to take a test

In order to take your assessment test, you will need the following hardware requirements:
  • A standard sized laptop or desktop computer (13" or more) capable of displaying a screen resolution of 1024 x 768 or higher. Mini notebooks, netbooks, tablets and mobile devices are currently not compatible.
  • An Internet connection with a minimum speed of 56 kbps for non-simulation tests, and 363 kbps for simulation or multimedia tests.
  • For audio tests, you will need to make sure you have speakers. Audio tests feature a volume check at the beginning of the testing process.

Screen Resolution - Adjusting your Screen resolution on a Mac

In order to take your assessment test, you will need the following hardware requirements:
  • Click on the Apple logo in the upper-left corner of your display
  • Click System Preferences, then click Displays
  • Click Display if it is not already selected
  • Select a resolution from the list of available resolutions (1024x768)
  • Mac OS X immediately applies the new setting

 

 

Having Trouble Taking a Test?

  • Click here to see the list of the most commonly reported issues and their solutions.
  • Click here to submit a troubleshooting report. This will send us a report on your computer settings to determine which settings you may need to change in order to access your test. Please include your full name and the company you are testing for in the appropriate fields.

 

Software requirements to take a test on a Mac

You will need the following requirements to access your test on a Mac:

  • OS X (10.5.8 or higher)
  • Safari (2.0 or higher) or Mozilla Firefox (3.0 or higher)
  • Adobe Flash (9.0 or higher)
  • Java 6 update 19 or higher (Note: Some systems may require the most recent version of Java. Click here for instructions)
  • JavaScript enabled
  • Plug-ins enabled
  • Pop-up blockers disabled
  • Screen Resolution of 1024 x 768 or higher 
  • Toolbars disabled
  • Security level set no higher than ‘Medium’
  • Administrative rights to the computer in order to install any required software or updates

To check your computer's operating system, see our video tutorial:

How to Find Your Computer's Operating System for Mac - Safari

 

 

Screen Resolution - Adjusting your Screen resolution on a Windows PC

Adjusting screen resolution on Windows XP, Vista, or 7:

  1. Click on the Start Menu
  2. Click on the Control Panel
  3. Click on Appearance and Personalization or Display
  4. Click on Adjust screen resolution
  5. Adjust the screen resolution to 1024 x 768
  6. Click Apply then OK to keep the changes


Adjusting screen resolution on a Windows 8 computer: 

  1. Drag the mouse cursor to the bottom right corner of the screen
  2. Click on the Search icon, then type Control Panel
  3. Click on Control Panel
  4. Look for Appearance and Personalization, then click Adjust screen resolution
  5. Adjust the screen resolution to 1024 x 768
  6. Click Apply then OK to keep the changes

Zoom - adjusting zoom on Windows PC

Adjusting Browser Zoom in Internet Explorer:

  1. Click the gear icon in the top right hand corner of Internet Explorer
  2. In the drop-down menu, adjust the number listed next to Zoom to 100%

                                                             OR

  1. Click View in the top right hand corner of Internet Explorer
  2. Select Toolbars
  3. Select Status Bar 
  4. Look to the bottom right hand corner of the window. Next to the magnifying glass, adjust the number to 100%

Adjusting Browser Zoom in Mozilla Firefox:

  1. In the Firefox browser, click View
  2. Select Zoom
  3. Select Reset Zoom

Adjusting Browser Zoom in Mozilla Firefox version 29 and higher:

  1. In the Firefox browser, click the 3 stacked lines icon on the top, right.
  2. Zoom can be found under Cut, Copy, Paste.
  3. Set the zoom to 100%

Adjusting Browser Zoom in Google Chrome

  1. In the top right hand corner, click on the wrench icon or the 3 stacked horizontal lines (Customize and Control Google Chrome)
  2. Next to Zoom, adjust the number to 100%

Disabling Pop-up Blocker

Get started with our video tutorials or follow the step-by-step instructions below:

How to Turn off Pop-up Blockers for Mac - Safari

How to Turn off Pop-up Blockers for Mac - Chrome

Disabling Pop-up Blocker in Internet Explorer:

  1. Select Tools or the gear icon in the top right corner
  2. Click Internet Options
  3. Click the Privacy tab 
  4. Uncheck the box next to Pop-up Blocker
  5. Click OK to close out and save

Disabling Pop-up Blocker in Mozilla Firefox:

  1. Click the Firefox drop-down menu in the top left corner
  2. Click Options, then Options again
  3. In the Options window, select the Content tab
  4. Uncheck the box next to Block pop-up windows
  5. Click OK to close out and save

Disabling Pop-up Blocker in Mozilla Firefox version 29 and higher:

  1. Click on the 3 stacked lines icon on the top, right.
  2. Select Preferences
  3. Go to the Content tab.
  4. Uncheck the box for Block pop-up windows.

Disabling Pop-up Blocker in Google Chrome:

  1. Click the wrench icon or the 3 stacked horizontal lines (Customize and Control Google Chrome) in the top right corner
  2. Click Settings
  3. Scroll to the bottom, click on the blue link labeled Show Advanced settings
  4. Under the Privacy heading click on Content Settings
  5. Scroll down to the Pop-ups heading. Bubble in the top option, Allow all sites to show pop-ups
  6. Click Done

 Disabling Pop-up Blocker in Safari:

  1. In the top left hand corner, click on the Safari drop-down menu 
  2. Click Preferences 
  3. Click the Security tab
  4. Uncheck the box next to Block pop-up windows

Deleting Cookies on Your Computer

So what are cookies? In short, cookies are files created by websites you've visited that store browsing information, such as your site preferences or profile information. Cookies make it more convenient to return to your favorite sites. Websites often store cookies on your hard disk and can build up over time. For this reason it is sometimes necessary to delete them.

Get started with our video tutorials or follow the step-by-step instructions below:

Deleting Cookies for Mac - Chrome

Deleting Cookies for Mac - Safari

Deleting Cookies in Internet Explorer:

(Steps will vary depending on version; follow these steps for Internet Explorer 8)

1. Open Internet Explorer by clicking the Start button. In the Search box, type Internet Explorer, and then, in the list of results, click Internet Explorer.

2. Click Tools from the menu, and then click Delete browsing history.

3. Select the Cookies check box, and then click Delete.

Deleting Cookies in Mozilla Firefox:

To delete all cookies stored on your computer

1. On the menu bar, click on the History menu, and select Clear Recent History

2. Set Time range to clear to Everything.

3. Click on the arrow next to Details to expand the list of history items.

4. Select Cookies and make sure that other items you want to keep are not selected.

5. Click Clear Now to clear the cookies and close the Clear Recent History window. 

Deleting Cookies in Google Chrome:

Google Chrome allows all cookies by default but you can adjust this setting.

1. Click the Chrome menu on the browser toolbar

2. Select Settings.

3. Click Show advanced settings

4. In the “Privacy” section, click the Content settings button.

5. In the “Cookies” section, click All cookies and site data to open the Cookies and site data dialog.

  • To delete all cookies, click Remove all at the bottom of the dialog.

  • To delete a specific cookie, hover over the site that issued the cookie with your mouse, then click the X that appears on the right corner 

Deleting Cookies in Safari:

1. Click on Safari in the top left corner

2. Select Preferences

3. Click on Privacy and then do any of the following:

4. Click Remove All Website Data, or click Details, select one or more websites, then click Remove

What to do about an Encryption Strength Error

Error: Site access denied or encryption strength is less than 128-bit

  • If you are receiving this error at the system check, the best solution is to change browsers and try again. 
  • Click here for more information about our supported browsers

Using Windows 8.1?

  • This version of Windows is not yet supported by our testing.

  • You will need to use a different computer. You can use Windows Vista, XP, 7, or 8.

  • You can also use most versions of Mac (preferably above 10.5.8).

Windows PC- How do I know if I have the latest version of Java on my computer?

How do I know what version of Java I have on my computer?
  1. Go to your Start menu
  2. Select Control Panel
  3. Select Programs
  4. Select Programs and Features- a list will populate in alphabetical order (if not, select sort by name) Check to see if you have Java listed and right next to it will say what version you have.

You will need Java 6 update 19 or higher in order to access the tests.

Note: Some systems will require the most up to date version of Java

To verify what Java version your system is running and remove any out of date versions you can also click here .  

For directions on how to manually uninstall older versions click here

Mac- How do I know if I can use my version of OS X to access the tests?

If you want to know what OS X version you have:

  1. Go to the top left corner of the screen and click on the  Apple Icon
  2. Click on About This Mac
  3. Under the apple icon it will say what version you have (ex,10.7.5)

 

If you want to know what version of Java you have:

  1. Go to the top left corner of the screen and click on the Apple Icon
  2. Click on System Preferences and look for the Java Icon and click on it
  3. On the General tab click on the About button Screen_Shot_2014-03-20_at_10.53.43_AM.png  and a pop up with the version will appear.

What internet browser can I use to access the test?

Version 10.7.5,  if Safari doesn’t work, try using  Firefox

Version 10.8.2 and above,  Safari or Firefox

 
I only have Safari as my browser, how can I download Firefox?

You can download Firefox for free here.

Java- How do I uninstall an older version of Java on a Windows PC?

Sometimes you will have to uninstall older versions of Java in order for the latest version to be recognized in your browser.

Uninstall older versions: 

  1. Go to your Start Menu

  2. Select Control Panel

  3. Select Programs

  4. Select Programs and Features

  5. Select the Java version you want to uninstall by clicking on it, and then click the Uninstall button.

Browser - What browser am I using?

What internet browser am I using?  Look at the icon you are clicking on to access the internet:

Google Chrome

 Mozilla Firefox

 Internet Explorer (PC only)

 Safari (Mac only)

 

How can I download other browsers for free?

  Google Chrome- Click here

 Mozilla Firefox- Click here

 Can I use other internet browsers to access the test?

Yes. If you can’t access the test with your current browser, try using another one. 

Confirming the Test

Try to access your test again

• if you click on the test link and it brings you back into the test, it is either incomplete or you have more tests to take.

• If the test starts over from the beginning, do not retake the test. Please call support #877-496-4200 x3 or email techsupport@totaltesting.com

Java-Problems downloading

More Java Help

 

The Java file is corrupt?

  • If you try to download Java and it says the Java file is corrupt, you can download it with the offline installer.
  • Click here for the offline installer (Windows only).

No Java Client Available

  • You can try using another browser and do the system check again. Click here for a list of our supported browsers. 
  • You can go to Java’s website and click verify, this will automatically run a test to see if Java is successfully running in your browser.

Problems with your username and password

Issues with login credentials 

  • In order to take our assessments tests you do not need to be logged in to our system.
  • If you are testing for a company who does have a login page( such as Aetna, Sears, Blue Cross Blue Shield, etc), you will need to contact your recruiter directly in assistance with your login. 
  • Once you have logged into their website, our test can be accessed via an assessment link.

Using AOL?

Things to Know:

  • The AOL web browser is not compatible with our testing system. The compatible browsers for the test are Internet Explorer (7.0 -11.0; on a PC only), Mozilla Firefox (2.0 or higher), Google Chrome (15 or higher), or Safari (on a Mac only). Click here for more info on our supported browsers.
  • Using AOL for your Internet provider is compatible as long as you access the test through one of the supported browsers.

I have a hotmail account and I can't click on the link

Why and what to do:

  1. Hotmail recognizes links differently than many email clients.
  2. To start the exam from the test invitation delivered to a Hotmail account, copy the full URL (testing link)
  3. Paste it into a stand alone browser (i.e. Internet Explorer [PC only], Mozilla Firefox, Google Chrome, or Safari [Mac only]. 

Taking a test from a public computer

Common Issues

  • There can often be a firewall or proxy server in place that blocks the test from loading or the test scores from submitting
  • Public computers do not typically allow users to make the necessary adjustments to the computer settings, such as updating Java and disabling the pop-ups. 

For these reasons, it is recommended that you access your assessment from a personal computer with administrative rights. 

Note: Some test takes have been successful when testing from a public computer

Never received the email with the test invitation?

Common Explanations 

  • The test invitation may have gone to a Spam or Junk email folder. Depending on your settings, test invitations may be sent to these folders automatically. Check any Spam or Junk email folders located in your email provider before contacting your test administrator. 

  • Your test may not have been issued. Confirm with your test administrator that the test was sent.

  • The invitation may have been delivered to a different email address. Contact your test administrator to verify the correct email address.

Using an expired eTicket number (test invitation)?

If the eTicket number (test invitation) expired before you were able to complete it

  • You will need to contact the recruiter or employer who sent you the original eTicket number to see whether they are able to issue you a new one.
  • Only the test administrator can issue new eTicket numbers.

Seeing a blank or black screen?

If you are seeing a blank black screen after hitting Continue to Test, there may be several settings that need adjusting on your computer:

  • You may not have the most recent version of Java on your computer. For step-by-step instructions on how to download and install the most recent version of Java (version 7, update 51), see the links below:

  • Your pop-up blocker may be on and blocking the test from appearing or loading. For step-by-step instructions on how to disable your pop-up blocker, please click here.

Seeing the 'Testing is in progress' screen?

Testing is in progress

  • This screen runs in the background of the test.
  • If you click on 'Complete Test', your test will not be terminated;
  • You can close this window and log back into the test the same way you logged in originally (through your eTicket number or the link in your email from the company you are testing for).
  • In order for the test to load in front of the 'Testing in progress' screen, you will need to manually disable the pop-up blocker in your Internet browser. For step-by-step instructions on how to adjust this setting, please click here.

Can't see the entire testing screen?

If you are unable to see the entire testing screen, there are several reasons that could be causing this to happen:

  • If you are using a mini notebook or netbook, you will need to use a standard sized desktop or laptop computer with a computer screen of 13" or more.
  • If you are using a standard sized desktop or laptop computer, you may need to adjust your screen resolution so that it is set to a minimum requirement of 1024 x 768. Click here for instructions for a Windows PC, or here for a Mac.
  • If you are using a standard sized desktop or laptop computer, you may need to adjust your browser zoom to 100%. Click here for further instructions.

Timed Tests

Typing and Data Entry tests

  • Do not watch the clock. Continue working until the test actually tells you to stop regardless of what the clock reads. Most timed tests allow you to finish what you are typing (i.e. the word or the sentence) when the time runs out.
  • You must continue typing through the end of the timer (after the timer hits 0) in order to obtain the most accurate scores, and in order for the test to complete properly. If the test appears to 'hang' after the timer displays 0, please finish the word you are typing and hit the spacebar. This should complete the test. 

  • If the test appears to “hang” after the time has expired and have tried hitting the spacebar after completing your last word, make sure that you have updated the Flash and Java on your computer. You can also switch to another browser, disable the pop-ups and take the test again.

Other timed tests

  • You may or may not see the timer actually moving while a question is displayed. At a minimum, you should see the timer update as you move from question to question. Proceed through the test as normal even if the timer appears to not be updating correctly.

  • Some timed tests, particularly behavioral and cognitive tests, by design offer more questions than you might complete. The object is to complete as many as possible within a stated time limit. Please be sure to read the tutorial carefully, where this is explained. 


Please Note: If your test session is interrupted during a timed test, you may be prompted to begin the test from the beginning again. This is normal as these tests must be completed in one session in order to generate a valid score.

Test takes too long to load

Latency issues on the test are commonly caused by either a slow Internet connection or the computer you are using to take the test. Follow the recommended steps to resolve this issue:

  • Clear all Temporary Internet Files
  • Restart your computer.

  • When taking the test, make sure all other programs and applications are closed.
  • Try taking the test on a different Internet browser. 
  • Ensure that all browser settings meet the software system requirements.
If none of the above recommendations solve the latency issues, please attempt to take the test via a computer with a faster Internet connection.

Stopped or got disconnected part way through your test?

Kicked out of testing?

  • At times, wireless networks can be less reliable. If you lost connection in the middle of your test when using a wireless connection, when possible try taking the test again through a wired connection.
  • To log back into your test, follow the same path you used to login originally (through the link emailed to you from the company you are testing for or through your eTicket number).
    • If your test is not timed, you will be able to log back into the test and start from where you left off. Un-timed tests will NOT allow you to start from the beginning again.
    • If your test is timed (i.e. Typing or Data Entry), and you stopped before the time was complete, you will be required to start from the beginning.

Unable to log back into your test?

Your Test may be expired

  • All tests have an expiration date associated with the test session invitation.
  • This period of time is set by the company asking you to take the test.
  • If your session expires, you will get an error message saying your eTicket has expired and you must contact the company who sent you the invitation to resolve the issue and/or complete the remaining test.

Your eTicket is "redeemed"

  • If you receive an error message that the eTicket number has been redeemed already, the test has been completed.
  • Once a test is completed, the results are sent to the company asking you to take the test.
  • If your test completed and you did not mean for it to complete, you will have to contact the company who sent you the eTicket.

Want to receive your test scores?

How did I do?

  • Score reports are automatically submitted once a test is completed (usually via email). Please note: Most companies choose not to show the score report for the test session to test takers directly, and may not share the report with you as part of the process.
  • If you are interested to know whether you can receive your score you will need to contact your recruiter or the company you are testing for directly.

I have followed all the instructions. I still need help

We are more than happy to assist you further! 

  • So that we can assist you with loading your test, please click here using the computer you are using to take the test.
  • This will send us a report on your computer settings to determine which settings you may need to change in order to access your test.
  • Additionally, please include your full name and the company you are testing for in the appropriate fields.

   

Questions?