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Behavioral and Cognitive Test Details

Total Testing now offers two lines of behavioral and cognitive tests.   Our new "Elite Profiles" by PsyMetrics have been pre-assembled and designed to meet the needs of most industry specific jobs, or you can "mix and match" from a comprehensive library of short behavioral scales and skills tests to create a truly customized solution specific to each organization or job's unique requirements. 

 

This "custom" approach to talent assessment ensures organizations are only testing for those behaviors and skills that are relevant to the job, therefore increasing validity while at the same time reducing administration time significantly.  A listing of the "Pre-Assembled Elite Profiles" are listed below.  If you are interested in customizing a test to include scales that are specific to your requirements, please contact us for a additional information.  The new Elite Profile tests require a separate account (no charge to set up this account) and the pricing per test remains the same.  Ask us for details.


Elite Service Profile

Attitudes & Aptitudes  Duration/ Items Description

Helping Disposition, Flexibility, Stress Management, Team Player, Candidness

65 - Untimed (approx 15 min)

The Elite Service Profile is a general indicator of the individual's ability to engage in service-oriented behaviors as defined by the scales in this battery. This battery is appropriate for all jobs that require service-related interaction with prospects and/or customers.  Measuring

  •  Flexibility - the degree to which the individual is likely to be able to adopt to change and is more open minded than stubborn
  • Stress Management - the degree to which the individual is likely to demonstrate patience and stress tolerance during challenging work-related situations
  • Helping Disposition - the degree to which an individual is friendly and is likely to go out of his or her way to assist or help customers and/or co-workers
  • Team -  the degree to which the individual is likely to cooperate in all aspects of his/her work relationships including working in harmony with others to achieve a common goal

Elite Call Center - Service Profile

Attitudes & Aptitudes  Duration/ Items Description

Willingness to Help, Customer Relations, Stress Management, Team Player, Candidness

45 - Untimed (approx 12 min)

The Elite Call Center - Service Profile is a general indicator of the individual's ability to provide excellent customer service to customers within a call center environment.  It measures the following scales:

  • Customer Relations - the degree to which the individual is friendly, people-oriented and exhibits excellent interpersonal skills when interacting with customers.
  • Stress Management -  the degree to which the individual is likely to demonstrate patience and calmness during times of conflict and pressure at work.
  • Team Player - the degree to which the individual is likely to cooperate in all aspects of his/her work relationships including working in harmony with others to achieve a common goal.
  • Willingness to Help - degree to which the individual is service-oriented and is likely to go out of his/her way to help customers. 

Elite Call Center - Sales Profile

Attitudes & Aptitudes  Duration/ Items Description

Achievment Drive, Assertiveness, Positive Attitude, Reliability, Service Ability, Self Confidence and Candidness

65 - Untimed (approx 15 min)

The Elite Call Center - Sales Profile is a general indicator of the individual's ability to persuade prospects and existing customers to purchase specific products and/or services within a call center environment. This test measures the following scales:

  • Achievement Drive - the degree to which the individual can lead a conversation, is able to maintain control of the interaction.
  • Positive Attitude -  the degree to which the individual has a positive outlook and can bounce back from negative outcomes quickly. Is open to change and is flexible.
  • Reliability - the degree to which the individual can be counted on to get the job done, is organized, punctual and dependable.
  • Self Confidence -  the degree to which the individual believes in self, is not bothered by rejection and is confident in his/her decision making.
  • Service Ability -  the degree to which the individual is service oriented and enjoys socializing and helping others with a smile.

Elite Retail Profile

Attitudes & Aptitudes  Duration/ Items Description

Math Skills, Responsibility, Reliablity, Flexibility, Helping Disposition, Trustworthiness, Candidness

90 - Some Time Sections (approx 33 min)

The Elite Retail Profile is a general indicator of the individual's ability to perform the basic functions of entry-level retail jobs including cashier, stock and customer service personnel. If the job requires sales, additional sales-related scales can be incorporated. This test measures the following scales:

  • Reliability -  the degree to which an individual is likely to be dependable, hardworking, performance and goal oriented and conscientious about the quality of his or her work.
  • Responsibility - the degree to which the individual is likely to be dependable, stable, takes responsibility for his/her actions and as a result, is not likely to have attendance problems. 
  • Math Skills - a basic understanding of mathematical computation and concepts (e.g., making change, calculating percentages, applying discounts, basic addition, subtraction, division and multiplication). The ability to solve these types of problems has also been related to speed of learning and general problem solving skills.
  • Flexibility - the degree to which the individual is likely to be able to adapt to change and is more open minded than stubborn. This characteristic is important for fast paced jobs where priorities often shift. It is also important for organizations that are in transition or are expecting changes that will affect work duties and responsibilities.
  • Helping Disposition - the degree to which an individual is friendly and is likely to go out of his or her way to assist or help customers and/or co-workers.
  • Trustworthiness - the degree to which the individual is likely to be honest and trusting of others. This characteristic is important for most, if not all jobs with special emphasis on cash handling jobs and jobs involving confidential or sensitive information.

Elite Transportation Profile

Attitudes & Aptitudes  Duration/ Items Description

Reliablity, Responsiblity, Rules Compliance, Trustworthiness, Safety, Candidness

80 - Some Timed Sections (approx 18 min)

The Elite Transportation Profile is a general indicator of the individual's ability to behave responsibly, be safety conscious and follow rules and procedures. This profile is ideal for drivers and warehouse packers and shippers.

  • Reliability - the degree to which an individual is likely to be dependable, hardworking, performance and goal oriented and conscientious about the quality of his or her work.
  • Responsibility - the degree to which the individual is likely to be dependable, stable, takes responsibility for his/her actions and as a result, is not likely to have attendance problems.
  • Rules Compliance - the degree to which the individual is likely to follow company policies and adhere to rules and procedures established by management.
  • Trustworthiness - the degree to which the individual is likely to be honest and trusting of others.
  • Safety - the degree to which the individual is likely to follow company safety rules and procedures, and is cautious and vigilant about avoiding workplace accidents. These characteristics are appropriate for jobs that involve the use of equipment (e.g., tools, forklifts, machinery), including jobs in warehouse, production, assembly and light industrial settings.

Elite Sales Profile

Attitudes & Aptitudes  Duration/ Items Description

Achievement Drive, Assertiveness, Self Confidence, Extraversion, Candidness

65 - Untimed (approx 15 min)

The Elite Sales Profile is a general indicator of the individual's ability to persuade prospects and existing customers to purchase specific products and/or services. This battery is appropriate for most sales-related jobs.

  • Self Confidence -  the degree to which the individual is likely to be self-assured, independent and is confident in his or her decisions and actions.
  • Achievement Drive - the degree to which the individual is likely to be competitive and driven to be the best. This characteristic is important for jobs where the attainment of established goals and benchmarks are important (e.g., sales jobs). It is also important for jobs where there may be competition within departments or between coworkers and positions where the individual is expected to grow and advance to higher levels within the organization.
  • Assertiveness - the degree to which the individual is likely to assert him/herself, speak his/her mind and enjoy taking control or the lead in group situations.
  • Extraversion - the degree to which the individual is likely to be outgoing, sociable and assertive in his/her interactions.  This characteristic is important for jobs requiring strong, outgoing personalitities and strong social skills.

Elite Banking Profile

Attitudes & Aptitudes  Duration/ Items Description

Attention to Detail, Math Skills, Helping Disposition, Reliability, Stress Management, Team Player, Trustworthiness, Candidness

105 - Some Timed Sections (approx 33 min)

The Elite Banking Profile is a general indicator of the individual's ability to perform the basic functions of the most common banking positions (e.g., tellers, customer service). This battery is appropriate for most banking jobs involving customer service and the handling of money.  The test measures the following scales:

  • Reliability -  the degree to which an individual is likely to be dependable, hardworking, performance and goal oriented and conscientious about the quality of his or her work.
  • Attention to Detail - the degree to which the individual can quickly and accurately compare two strings of letters and/or numbers much like tasks that involve verifying information. 
  • Math Skills - a basic understanding of mathematical computation and concepts (e.g., making change, calculating percentages, applying discounts, basic addition, subtraction, division and multiplication). The ability to solve these types of problems has also been related to speed of learning and general problem solving skills.
  • Stress Management - the degree to which the individual is likely to demonstrate patience and stress tolerance during challenging work-related situations.
  • Helping Disposition -  the degree to which an individual is friendly and is likely to go out of his or her way to assist or help customers and/or co-workers.
  • Team Player - the degree to which the individual is likely to cooperate in all aspects of his/her work relationships including working in harmony with others to achieve a common goal.
  • Trustworthiness - the degree to which the individual is likely to be honest and trusting of others.

Elite Character Profile

Attitudes & Aptitudes  Duration/ Items Description

Drug Free Attitudes, Non-Violence, Rules Compliance, Trustworthiness, Responsiblity, Candidness

80 - Untimed (approx 18 min)

The Elite Character Profile is a general indicator of the individual's ability to refrain from participating in counterproductive behaviors by being trustworthy, drug-free, non-violent and compliant. This battery is appropriate for most jobs. This test measures the following scales:

  • Responsibility - the degree to which the individual is likely to be dependable, stable, takes responsibility for his/her actions and as a result, is not likely to have attendance problems.
  • Rules Compliance - the degree to which the individual is likely to follow company policies and adhere to rules and procedures established by management. 
  • Trustworthiness - the degree to which the individual is likely to be honest and trusting of others. 
  • Drug Free Attitudes -  the degree to which the individual is likely to be free of illegal drug use related problems that will affect his/her work.
  • Non-Violent Attitudes - the degree to which the individual is likely to respect others and not engage in aggressive workplace behaviors such as intentionally damaging company property or resorting to physical or verbal threats.

Elite Skills Profile

Attitudes & Aptitudes  Duration/ Items Description

Analyzing Tables, Attention to Detail, Language Skills, Math Skills

29 - Timed

The Elite Skills Profile is a general indicator of the individual's ability to perform the basic skills that underlie most entry-level through supervisory positions (i.e., math skills, attention to detail, grammar and basic writing ability). This test measures the following scales:

  • Tables -the degree to which the individual can quickly and accurately refer to information presented in the form of a table and answer questions related to that information. This characteristic is appropriate for jobs requiring looking up information on computer screens, spreadsheets or charts.
  • Attention to Detail - the degree to which the individual can quickly and accurately compare two strings of letters and/or numbers much like tasks that involve verifying information.
  • Math Skills - a basic understanding of mathematical computation and concepts (e.g., making change, calculating percentages, applying discounts, basic addition, subtraction, division and multiplication). The ability to solve these types of problems has also been related to speed of learning and general problem solving skills. 
  • Language Skills - the degree to which the individual can quickly and accurately identify errors in word usage, punctuation, spelling and capitalization.

Elite Manager Profile

Attitudes & Aptitudes  Duration/ Items Description

Leadership, Supervision, Stress Management, Achievement Drive, Self Confidence, Assertiveness, Candidness (Intellect)

95/135 - Timed 21 minutes (35 min with Elite Intellect Profile)

The Elite Management Profile is a general indicator of the individual's ability to lead and manage others. Adding the Elite Intellect Profile helps identify those who can also problem solve, learn and think quickly. This test measures the following scales:

  • Self Confidence -  the degree to which the individual is likely to be self-assured, independent and is confident in his or her decisions and actions.
  • Leadership -  the degree to which the individual has the necessary interest, ability and disposition necessary to perform in a leadership capacity. Leadership is important for jobs that require the management of others and/or the coordination of the work of others to accomplish the organization's goals. Supervisors, managers and team or group leaders need leadership characteristics to be successful.
  • Achievement Drive - the degree to which the individual is likely to be competitive and driven to be the best. This characteristic is important for jobs where the attainment of established goals and benchmarks are important (e.g., sales jobs).
  • Assertiveness - the degree to which the individual is likely to assert him/herself, speak his/her mind and enjoy taking control or the lead in group situations.
  • Stress Management - the degree to which the individual is likely to demonstrate patience and stress tolerance during challenging work-related situations.
  • Supervision - the degree to which the individual has the ability and disposition to motivate others, relate well to employees, create a sense of unity among staff, and maintain high levels of employee satisfaction.

Elite Supervision Profile

Attitudes & Aptitudes  Duration/ Items Description

Supervision, Helping Disposition, Self Confidence, Reliability, Team Player, Candidness (Reasoning)

80/100 - Timed 18 min (30 min w/Reasoning)

The Elite Supervision Profile is a general indicator of the individual's ability to mentor and supervise others. Adding the Reasoning component helps identify those who have the ability to learn quickly and problem solve. This test measures the following scales:

  • Reliability - the degree to which an individual is likely to be dependable, hardworking, performance and goal oriented and conscientious about the quality of his or her work.
  • Self Confidence - the degree to which the individual is likely to be self-assured, independent and is confident in his or her decisions and actions.
  • Helping Disposition - the degree to which an individual is friendly and is likely to go out of his or her way to assist or help customers and/or co-workers.
  • Team Player - the degree to which the individual is likely to cooperate in all aspects of his/her work relationships including working in harmony with others to achieve a common goal.
  • Supervision - the degree to which the individual has the ability and disposition to motivate others, relate well to employees, create a sense of unity among staff, and maintain high levels of employee satisfaction.

Elite Personality Profile

Attitudes & Aptitudes  Duration/ Items Description

Achievement Drive, Assertiveness, Flexibility, Helping Disposition, Leadership, Reliability, Self Confidence, Stress Management, Team Player, Trustworthiness, Candidness

155 - Untimed (approx 32 min)

The Elite Personality Profile is a general indicator of the individual's strength or weakness on ten personality dimensions generally perceived to be important for a wide range of occupations. The individual scale scores offer detailed insights with respect to the applicant's personality and potential job fit. This test measures the following scales:

  • Reliability -  the degree to which an individual is likely to be dependable, hardworking, performance and goal oriented and conscientious about the quality of his or her work.
  • Self Confidence -  the degree to which the individual is likely to be self-assured, independent and is confident in his or her decisions and actions.
  • Leadership -  the degree to which the individual has the necessary interest, ability and disposition necessary to perform in a leadership capacity.
  • Flexibility - the degree to which the individual is likely to be able to adapt to change and is more open minded than stubborn.
  • Achievement Drive - the degree to which the individual is likely to be competitive and driven to be the best. 
  • Assertiveness - the degree to which the individual is likely to assert him/herself, speak his/her mind and enjoy taking control or the lead in group situations.
  • Stress Management - the degree to which the individual is likely to demonstrate patience and stress tolerance during challenging work-related situations.
  • Helping Disposition - the degree to which an individual is friendly and is likely to go out of his or her way to assist or help customers and/or co-workers.
  • Team Player - the degree to which the individual is likely to cooperate in all aspects of his/her work relationships including working in harmony with others to achieve a common goal.
  • Trustworthiness - the degree to which the individual is likely to be honest and trusting of others.

Elite Healthcare Profile

Attitudes & Aptitudes  Duration/ Items Description

Compassion, Patient Relations, Stress Tolerance, Team Player, Candidness

45 - Untimed (approx 12 min)

The Elite Healthcare Profile is a general indicator of the individual's ability to engage in service-oriented behaviors within the Healthcare environment. This profile is appropriate for healthcare professionals who interact with patients (e.g., nurses, doctors, therapists, healthcare technicians, etc.). This test measures the following scales:

  • Healthcare Compassion - the degree to which the individual is caring and is likely to go out of his/her way to assist patients.
  • Healthcare Patient Relations - the degree to which the individual is friendly, people-oriented and exhibits excellent interpersonal skills when interacting with patients.
  • Healthcare Stress Tolerance - the degree to which the individual is likely to demonstrate patience and calmness during times of conflict and pressure at work. 
  • Healthcare Team Player - the degree to which the individual is likely to cooperate in all aspects of his/her work relationships including working in harmony with others to achieve a common goal.

Elite Industrial Profile

Attitudes & Aptitudes  Duration/ Items Description

Spatial Reasoning, Inspection, Light Industrial math, Reliability, Responsibility, Safety, Candidness

100 - Some Timed Sections (approx 34 min)

The Elite Industrial Profile is a general indicator of the individual's ability to perform the basic skills that underlie most entry-level through supervisory positions within a manufacturing or light industrial setting, such as basic math, assembly, and inspection. This test measures the following scales:

  • Reliability - the degree to which an individual is likely to be dependable, hardworking, performance and goal oriented and conscientious about the quality of his or her work.
  • Responsibility - the degree to which the individual is likely to be dependable, stable, takes responsibility for his/her actions and as a result, is not likely to have attendance problems.
  • Spatial Reasoning - the degree to which the individual is able to mentally manipulate various objects in order to determine how they might best be assembled or how they might best fit together.
  • Safety - the degree to which the individual is likely to follow company safety rules and procedures, and is cautious and vigilant about avoiding workplace accidents.
  • Light Industrial Math - the degree to which this individual has the ability to learn quickly, problem solve and understand basic mathematical concepts.
  • Inspection - the degree to which an individual can quickly and accurately find errors, defects, and/or dissimilarities when comparing two or more objects.

Elite Staffing Profile

Attitudes & Aptitudes  Duration/ Items Description

Math, Attention to Detail, Reliability, Responsibility, Rules Compliance, Trustworthiness, Candidness

105 - Some parts timed (approx 15 min)

The Elite Staffing Profile is a general indicator of the individual's ability to perform basic skills required of most entry-level through supervisory jobs along with the ability to be hard working, responsible and trustworthy. This test measures the following scales:

  • Reliabililty - the degree to which an individual is likely to be dependable, hardworking, performance and goal oriented and conscientious about the quality of his or her work.
  • Rules Compliance - the degree to which the individual is likely to follow company policies and adhere to rules and procedures established by management.
  • Math Skills -  a basic understanding of mathematical computation and concepts (e.g., making change, calculating percentages, applying discounts, basic addition, subtraction, division and multiplication). The ability to solve these types of problems has also been related to speed of learning and general problem solving skills.
  • Attention to Detail - the degree to which the individual can quickly and accurately compare two strings of letters and/or numbers much like tasks that involve verifying information.
  • Trustworthiness - the degree to which the individual is likely to be honest and trusting of others. This characteristic is important for most, if not all jobs with special emphasis on cash handling jobs and jobs involving confidential or sensitive information.

Elite Hospitality Profile

Attitudes & Aptitudes  Duration/ Items Description

Math Skills, Helping Disposition, Self Confidence, Flexibility, Responsibility, Reliability, Rules Compliance, Candidness

115 - Some Sections Timed (approx 30 min)

The Elite Hospitality Profile is a general indicator of the individual's ability to perform the basic functions of entry-level, customer facing hospitality jobs (e.g., front desk personnel, bell hops, food servers, customer service).  This test measures the following scales:

  • Reliability - the degree to which an individual is likely to be dependable, hardworking, performance and goal oriented and conscientious about the quality of his or her work.
  • Responsibility - the degree to which the individual is likely to be dependable, stable, takes responsibility for his/her actions and as a result, is not likely to have attendance problems.
  • Rules Compliance - the degree to which the individual is likely to follow company policies and adhere to rules and procedures established by management.
  • Self Confidence -  the degree to which the individual is likely to be self-assured, independent and is confident in his or her decisions and actions.
  • Math Skills -  a basic understanding of mathematical computation and concepts (e.g., making change, calculating percentages, applying discounts, basic addition, subtraction, division and multiplication). The ability to solve these types of problems has also been related to speed of learning and general problem solving skills.
  • Flexibility -  the degree to which the individual is likely to be able to adapt to change and is more open minded than stubborn. 
  • Helping Disposition -  the degree to which an individual is friendly and is likely to go out of his or her way to assist or help customers and/or co-workers.

Elite Innovation Profile

Attitudes & Aptitudes  Duration/ Items Description

Creativity, Dedication, Initiative, Open Mindedness, Optimism, Problem Solving, Candidness

75 - Untimed (approx 15 min)

The Elite Innovation Profile is a general indicator of the individual's ability to be creative and open minded in his/her thought process. It also assesses the degree to which the individual has an interest in problem solving and has the initiative and dedication to carry out his or her ideas. This profile is ideal for jobs requiring the generation and implementation of creative and original thoughts and ideas. This test measures the following scales:

  • Optimism - the degree to which the individual consistently approaches work duties and projects with a positive attitude. Is always optimistic. Seldom worries and always exhibits a positive demeanor.
  • Dedication -  the degree to which the individual is a hard worker. Takes pride in the quality of his/her work and believes that hard work leads to success.
  • Initiative - the degree to which the individual attempts to solve problems instead of avoiding them. Is not afraid to be the first to try something new. Always looks for ways to better self. Actively participates in work projects or meetings instead of sitting back and watching.
  • Open Mindedness - the degree to which the individual is willing to learn from others and from his/her own mistakes. Is not stubborn. Listens to the needs and advice of others. Is open to new ideas and concepts.
  • Creativity -  the degree to which the individual is inventive and creative in their thoughts and ideas. This characteristic is important for jobs requiring innovative thinking (e.g., creative positions, marketing, product development and some management jobs).
  • Problem Solving Interest - the degree to which the individual enjoys working on mentally challenging tasks, enjoys problem solving and utilizes creative thinking when engaged in problem solving activities.

Elite Positive Attitude Profile

Attitudes & Aptitudes  Duration/ Items Description

Optimism, Dedication, Initiative, Open Mindedness, Candidness

45 - Untimed (approx 10 min)

Employing individuals with a positive attitude is as critical to your business as the quality of your product or the effectiveness of your services. A positive employee mindset promotes a better working environment, increases customer loyalty and is repeatedly ranked as one of the most important traits by employers worldwide. The Positive Attitude Profile was developed to quickly help organizations identify those individuals who possess four critical behavioral characteristics associated with a positive disposition. This test measures the following scales: 

  • Optimism - the degree to which the individual consistently approaches work duties and projects with a positive attitude. Is always optimistic. Seldom worries and always exhibits a positive demeanor.
  • Dedication -  the degree to which the individual is a hard worker. Takes pride in the quality of his/her work and believes that hard work leads to success.
  • Initiative - measures the degree to which the individual attempts to solve problems instead of avoiding them. Is not afraid to be the first to try something new. Always looks for ways to better self. Actively participates in work projects or meetings instead of sitting back and watching.
  • Open Mindedness - the degree to which the individual is willing to learn from others and from his/her own mistakes. Is not stubborn. Listens to the needs and advice of others. Is open to new ideas and concepts.

Elite - Situational Judgment Test - Sales

Attitudes & Aptitudes  Duration/ Items Description

Customer Focus, Drive and Persistence, Listening Skills, Sales Strategies, Candidness

35 - Untimed (approx 10 min)

Situational Judgment Test - Sales consists of attitudinal, behavioral and situational questions aimed at assessing the candidate's ability to problem solve and use appropriate judgment while performing the sales function. The test is a general indicator of the individual's ability to persuade prospects and existing customers to purchase specific products and/or services. This test measures the following scales: 

  • Customer Focus -  the degree to which the individual puts the customer's needs ahead of his/her own needs. The degree to which he/she is customer service-oriented and enjoys interacting with customers.
  • Drive and Persistence - the degree to which the individual is motivated to overcome resistance during his/he sales efforts. The degree to which he/she is driven to perform and strives to be the best.
  • Listening Skills -  the degree to which the individual is open to learning new experiences. The degree to which he/she listens to the needs of others and uses listening skills to guide sales strategies.
  • Sales Strategies - the degree to which the individual engages in appropriate sales-oriented behaviors throughout the sales process. For example, establishes realistic expectations, stays organized, addresses prospect concerns and keeps appointments organized.

Elite - Intellect Profile

Attitudes & Aptitudes  Duration/ Items Description

Mathematical and Logical Reasoning, Verbal Reasoning

40 - Timed (approx 20 min)

Research from the testing literature regarding intelligence consistently shows that cognitive ability is a valid predictor of job performance, learning ability and training success, across most, if not all, jobs.  The Elite Intellect Profile helps employers accurately test a candidate's level of general cognitive ability. More specifically, the test measures the individual's potential to be trained, to effectively and efficiently solve problems, to communicate clearly and to comprehend complex relationships. This test measures the following scales: 

  • Mathematical and Logical Reasoning -  the degree to which the individual is likely to reason logically and to understand and solve basic to more complex mathematical, logical and abstract problems. While research has shown that logical reasoning is important for most jobs, this ability is especially critical for jobs requiring analytical problem solving.
  • Verbal Reasoning -  the degree to which the individual understands relationships among written or spoken words, which includes word comprehension and associations. This ability is especially important for jobs requiring quick and fluid thinking and jobs requiring that conclusions be drawn from moderate to complex verbal or written communications.

Elite - Situational Judgment Test - Service

Attitudes & Aptitudes  Duration/ Items Description

Conscientiousness, Interpersonal Skills, Listening Skills, Service Orientation, Candidness

35 - Untimed (approx 10 min)

Excellence in customer service is critical to the success of service organizations and manufacturers of products that require reliable service. With the increasing number of businesses capable of providing quality products at a reasonable price, customer service has become the competitive difference. Given the importance of providing excellent customer service in the present and future marketplace, organizations need to employ individuals who possess a high degree of service skills and who apply those skills effectively. This test consists of attitudinal, behavioral and situational questions aimed at assessing the candidate's ability to problem solve and use appropriate judgment while performing in a service function. The test was developed to assist organizations in identifying those who have a strong service orientation, meaning individuals who possess and demonstrate those skills necessary for providing excellent service.   This test measures the following scales:

  • Conscientiousness - the degree to which the candidate thinks things through, is organized and reliable. The degree to which he/she is able to make decisions based on careful thought rather than impulse.
  • Interpersonal Skills -  the degree to which the candidate is friendly, people-oriented and exhibits excellent interpersonal skills when interacting with others.
  • Listening Skills - the degree to which the candidate focuses on the needs of the customer during interactions. The degree to which he/she listens carefully to the individual's needs and attempts to fulfill those needs.
  • Service Orientation - the degree to which the candidate is customer focused and is likely to go out of his/her way to help the customer. The ability to remain service-oriented even during difficult customer situations.

Elite - Situational Judgment Test - Management

Attitudes & Aptitudes  Duration/ Items Description

Communication, Delegation, Decision Making, Employee Relations, Candidness

35 - Untimed (approx 10 min)

Situational Judgement - Manager consists of attitudinal, behavioral and situational questions aimed at assessing the candidate's ability to problem solve and use appropriate judgment while performing the manager function. The test provides an opportunity to objectively assess the management skills of job candidates. It was developed to identify those applicants best able to handle the daily challenges encountered by most managers and supervisors. This test measures the following scales: 

  • Communication - the degree to which the individual communicates effectively with staff and coworkers. The degree to which he/she actively listens and expresses ideas and concepts clearly and as necessary.
  • Delegation -  the degree to which the individual delegates work projects as appropriate. The degree to which he/she lets staff perform independently without unnecessary supervision.
  • Decision Making -  the degree to which the individual makes decisions based on facts and not on impulse. The degree to which he/she is fair and just in his/her decision-making process.
  • Employee Relations - the degree to which the individual promotes positive working relationships with staff and handles employee issues responsibly and effectively while gaining employee trust and respect.

Elite - Business Profile

Attitudes & Aptitudes  Duration/ Items Description

Commitment, Conscientiousness, Cooperativeness, Control, Competitiveness

51 - Untimed (approx 15 min)

Based on scientific research with elite athletes, Elite Business Profile helps organizations quickly identify those individuals who possess five critical behavioral characteristics that have been linked to the mental toughness, drive, preparation, teamwork and competitiveness necessary for athletic success. These five dimensions have direct transferability to what it takes to succeed in today's competitive business environment. This test measures the following scales:

  • Commitment - the degree to which the individual is mentally tough, has the internal drive to be the best, exhibits a winning attitude and is willing to do what it takes to succeed.
  • Conscientiousness - the degree to which the individual can be counted on to be timely and reliable. The degree to which the individual thinks things through, is organized, responsible and achievement driven.
  • Cooperativeness - the degree to which the individual can be counted on to be timely and reliable. The degree to which the individual thinks things through, is organized, responsible and achievement driven.
  • Control - the degree to which the individual feels he/she is in control during tough situations, is self confident and is not afraid of high pressure situations.
  • Competitiveness - the degree to which the individual values winning. The degree to which the individual is not easily satisfied and feels that winning or being the best means everything.

Elite - Situational Judgment Test - Teams

Attitudes & Aptitudes  Duration/ Items Description

Team Spirit, Flexibility, Trust, Confidence, Candidness

35 - Untimed (approx 10 min)

Effective teamwork is critical to the success of any business. Organizations are comprised of work groups and departments that are expected to interact and work together to achieve the organization's goals. Whether to avoid duplication of tasks, share a heavy workload or meet the demands of the company, the need to work together as a team is essential for the success of the company.      Situation Judment Test - Teams consists of attitudinal, behavioral and situational questions aimed at assessing the candidate's ability to problem solve and use appropriate judgment in team environments. The test is designed to help identify those individuals who are more likely to be productive in work environments where teamwork is critical for success.  This test measures the following scales: 

  • Team Spirit - the degree to which the candidate is likely to be a team player and cooperate in all aspects of his or her work relationships, including working in harmony with others to achieve a common goal.
  • Flexibility - the degree to which the candidate is likely to be flexible and open to change. The degree to which he/she is more open-minded than stubborn making it possible to compromise when appropriate.
  • Trust - the degree to which the candidate is likely to be trusting of others. The degree to which he/she is likely to build close, trusting relationships with coworkers.
  • Confidence - the degree to which the candidate, although engaged in team interactions, is likely to be self-assured, is not overly affected by what others think of him or her, and is confident in his or her decisions and actions.

Elite Work Skill (most popular)

Attitudes & Aptitudes  Duration/ Items Description

Analyzing, Language Skills, Attention to Details and Reasoning

Time - 29 Minutes

The Elite Skills Profile is a general indicator of the individual's ability to perform the basic skills that underlie most entry-level through supervisory positions (i.e., trouble shooting, attention to detail, and grammar). This test measures the following scales:

  • Tables -the degree to which the individual can quickly and accurately refer to information presented in the form of a table and answer questions related to that information. This characteristic is appropriate for jobs requiring looking up information on computer screens, spreadsheets or charts.
  • Attention to Detail - the degree to which the individual can quickly and accurately compare two strings of letters and/or numbers much like tasks that involve verifying information.
  • Language Skills - the degree to which the individual can quickly and accurately identify errors in word usage, punctuation, spelling and capitalization.

 

  • Reasoning -  the degree to which the individual has the ability to learn quickly, solve problems, understand basic mathematical concepts.  This ability is appropriate for most jobs.

Ocean Profile - Big 5 Personality

Attitudes & Aptitudes  Duration/ Items Description

Openness, Conscientiousness, Extraversion, Agreeableness, & Non-Negativity

55 Questions (untimed - approx 15 min.)

The Big Five or Five Factor model of personality is considered to be the most widely accepted theory of personality in use today. Decades of research focusing on personality measurement has uncovered five (5) broad dimensions of personality. These five dimensions are: Openness, Conscientiousness, Extraversion, Agreeableness and Neuroticism (Negativity); hence the "OCEAN" acronym. Someone's personality is made up of a combination of each of these dimensions. For example, someone could have a high degree of work ethic (high Conscientiousness), may be shy (low Extraversion), is very kind (high Agreeableness), has a positive demeanor (low Negativity), and is very creative (high Openness). Research suggests that personality tends to be stable over time and is associated with a wide range of life outcomes, including academic achievement, personal stability, physical health and job success.

The OCEAN Profile was developed to quickly help organizations identify an individual's five (5) key personality dimensions. The Profile scores can then be compared to specific job attributes requiring the dimensions assessed to ensure you are obtaining the best person/job fit. The five areas assessed by the OCEAN Profile are:

  • Openness: The degree to which the individual is curious, willing to try new things, is a creative thinker. Low scores indicate conventional behavior, a conservative outlook and a preference for the familiar.
  • Conscientiousness: The degree to which the individual is strong willed, acts with purpose and determination. Is precise, punctual and reliable. Very high scores may be associated with being a workaholic, and overly neat. Low scores are associated with being less organized, less exacting in their work and more relaxed in working towards their goals.
  • Extraversion: The degree to which the individual is sociable, likes people, and enjoys large gatherings. Tends to be assertive, talkative, active and cheerful. Low scores indicate someone who is reserved, independent, even-paced.
  • Agreeableness:The degree to which the individual is eager to help others, is sympathetic, and believes that others will do the same. Low scores indicate a willingness to fight for one's own interests, skepticism and a critical nature.
  • Non-Negativity: The degree to which the individual is emotionally stable, calm, can manage stress and has a positive outlook. Low scores indicate less ability to control impulses, worrying behaviors and a pessimistic outlook.

Career Success Predictor

Attitudes & Aptitudes  Duration/ Items Description

15 minutes

Career Success Predictor assesses an individual's interests in terms of how they match the specific occupational environment they will be working in. Based on factor analytic research, psychologist J. L. Holland developed a six-factor model widely used today in career assessment. This model suggests there are six occupational environments and each is associated with a particular set of personal interests.

  • Realistic: This occupational environment generally requires manual or physical activities. It requires the use of tools, equipment or machines. This environment generally involves working with things rather than people. These occupations require mechanical and/or technical skills and may require working outdoors.
  • Investigavtive: This occupational environment includes most scientific professions (e.g., physicians, biologists, laboratory technicians, researchers). These occupations require analytical and problem solving skills. They also require a hunger for knowledge. The emphasis is on ideas rather than people
  • Artistic: This occupational environment requires working with and through various media to express oneself. Creativity and originality are often associated with this environment. Typical artistic occupations include actor, musician, copywriter, architect, photographer.
  • Social: This occupational environment requires interaction with people as opposed to things. This environment generally involves helping, teaching or providing service to others. This environment is one of warmth and nurturance. Schools, hospitals and charity organizations are examples of social environments.
  • Enterprising: This occupational environment requires coordinating the work of others to accomplish specific goals. Although interaction with others is required, it is generally to control, influence or dominate. This environment generally involves the hierarchical work structures that are usually associated with large organizations. Examples of occupations within this environment are sales and management positions.
  • Conventional: This occupational environment requires working with numbers, comparing and/or proofing information, and the ability to use office equipment (e.g., computer, adding machine). It is generally a structured environment with specific tasks to be accomplished. It involves attention to detail and speed and accuracy when performing perceptual tasks. Examples of positions within this environment are secretaries, file clerks and bookkeepers.

EQ Profile (Emotional Intelligence)

Attitudes & Aptitudes  Duration/ Items Description

Self-Awareness, Social Awareness, Self-Management, Relationship Management

45 questions (untimed - about 10 minutes)

EQ Profile

Emotional Intelligence is the ability to recognize and regulate emotions within yourself and others. These abilities have been found to be of great importance in various aspects of career success. The Emotional Intelligence literature, including the pioneering work of Dr. Daniel Goleman, suggests that Emotional Intelligence can be broken down into four domains: Self-Awareness, Social Awareness, Self-Management and Relationship Management.

PsyMetrics' EQ Profile offers organizations the ability to quickly and reliably identify those job candidates who possess these four critical behavioral characteristics. The four areas assessed by the EQ Profile are:

 

  • Self-Awareness: The degree to which the individual is self-confident and feels secure of self. The degree to which he/she uses this demeanor to remain calm and cool under pressure.
  • Social Awareness: The degree to which the individual is caring, empathetic and is service oriented.
  • Self-Management:  The degree to which the individual manages self properly. The degree to which he/she is likely to be hardworking, reliable, organized and plans ahead.
  • Relationship Management: The degree to which the individual is likely to manage people relationships effectively. The degree to which he/she is team-oriented and collaborative in all aspects of his or her relationships, including working cooperatively with coworkers.


 

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