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Administrative & Clerical Test Details

The Administrative & Clerical tests are multiple choice, matching and true/false type questions ranging from 15 to 30 questions per test and typically takes less than 10 minutes to complete each test.

Most tests cover beginner, intermediate and advanced levels all within each test. The test allows test taker to skip questions and review the work at the end of the test. Every test is being timed and that time is reported on the score report.


Checking - Standard

Attitudes & Aptitudes  Duration/ Items Description

30 questions

Examinees are asked to compare 2 sets of dates, addresses, names as well as words and phrases and mark if they match or not.

30 questions

Checking - Names

Attitudes & Aptitudes  Duration/ Items Description

20 questions

Examinees are asked to compare 2 sets of names and mark if they match or not. 

The number of questions in the tests are: 20 questions

Checking - Numbers

Attitudes & Aptitudes  Duration/ Items Description

30 questions

Examinees are asked to compare 2 sets of numbers and mark if they match or not.  

The number of questions in the tests are: 30 questions

Coding - Standard

Attitudes & Aptitudes  Duration/ Items Description

30 questions

Examinees are asked to select the correct abbreviation from a list of extensions, departments, names, colors, cities and chemicals. 

This test has 30 questions 

Coding - Letters

Attitudes & Aptitudes  Duration/ Items Description

30 questions

Examinees are asked to select the correct abbreviation from a list of names, colors, departments, cities and chemicals. 

This test has 30 questions 

Coding - Numbers

Attitudes & Aptitudes  Duration/ Items Description

30 questions

Examinees are asked to select the correct button on a telephone from a list of extensions, area codes, country codes and departments.  

This test has 30 questions 

Basic Customer Service

Attitudes & Aptitudes  Duration/ Items Description

32 questions

Basic Customer Service questions on topics such as how best to deal with dissatisfied customers, proper telephone skills as well as Customer Service techniques. 

This test has 32 questions 

Data Entry Test - Alphanumeric

Attitudes & Aptitudes  Duration/ Items Description

5 minute test

The applicant is asked to type names and addresses using the keyboard. Scores are based on speed and accuracy of input 

5 minute test

Data Entry Test - Numeric

Attitudes & Aptitudes  Duration/ Items Description

5 minute test

Examinees are asked to type numerical information using the computer keypad. Scores are based on speed and accuracy of input. 

5 minute test

Filing - Standard

Attitudes & Aptitudes  Duration/ Items Description

30 questions

Examinees must select the correct location for filing documents based on dates, numbers, names and companies. 

This test has 30 questions 

Filing - Names

Attitudes & Aptitudes  Duration/ Items Description

30 questions

Examinees must select the correct location for filing documents based on names and companies. 

This test has 30 questions 

Filing - Numbers

Attitudes & Aptitudes  Duration/ Items Description

38 questions

Examinees must select the correct location for filing documents based on dates and numbers.  

This test has 38 questions 

Grammar - General

Attitudes & Aptitudes  Duration/ Items Description

20 questions

Examinees are asked to select grammatically correct sentences. Topics covered include: Word usage, verbs, punctuation, pronouns, sentence structures, diction, and adjective/adverbs. 

This test has 20 questions 

Math - General

Attitudes & Aptitudes  Duration/ Items Description

30 questions

This test contains questions that measure commonly used math skills, such as addition, subtraction, multiplication, division and percentages. 

This test has 30 questions 

Proofreading

Attitudes & Aptitudes  Duration/ Items Description

5 minute test

Examinees must find and highlight 20 errors found in on-screen text.  

5 minute test

Receptionist Skills

Attitudes & Aptitudes  Duration/ Items Description

34 questions

This test contains questions relating to receptionist skills such as recognizing names and faces, taking messages and forwarding calls. 

This test has 34 questions 

Secretarial Skills

Attitudes & Aptitudes  Duration/ Items Description

34 questions

This test contains questions relating to secretarial skills such as recognizing names and faces, taking messages, and using judgment and discretion. 

This test has 34 questions

Spelling - Business

Attitudes & Aptitudes  Duration/ Items Description

20 questions

Examinees select the correct spelling of words specific to business environments. 

This test has 20 questions

Spelling - General

Attitudes & Aptitudes  Duration/ Items Description

20 questions

Examinees select the correct spelling of words in general use. 

This test has 20 questions

Telephone Skills

Attitudes & Aptitudes  Duration/ Items Description

32 questions

This test contains questions relating to basic telephone techniques, manners, judgment and discretion as well as message taking. 

Telephone Message Taking

Attitudes & Aptitudes  Duration/ Items Description

35 questions

Examinees see a telephone message displayed briefly and are then asked 5 questions relating to the message.

This test has 35 questions

Ten Key

Attitudes & Aptitudes  Duration/ Items Description

5 minute test

Examinees are asked to type numerical information using the computer keypad (adding & subtracting). Scores measure speed and accuracy of input. 

5 minute test

Typing Test

Attitudes & Aptitudes  Duration/ Items Description

5 minute test

Examinees are asked to type text from a copy. Scores measure typing speed and error rate. 

5 minute test

Vocabulary - Business

Attitudes & Aptitudes  Duration/ Items Description

20 questions

Examinees are asked to select the correct meaning of words specific to business environments.  

This test has 20 questions

Vocabulary - General

Attitudes & Aptitudes  Duration/ Items Description

20 questions

Examinees are asked to select the correct meaning of words in general use.  

This test has 20 questions

Workplace English for Spanish Speakers

Attitudes & Aptitudes  Duration/ Items Description

20 questions

Examinees are asked the meaning of English words.  

This test has 20 questions

Reading Comprehension

Attitudes & Aptitudes  Duration/ Items Description

25 minutes

This test requires the test  taker to read passages and answer questions based on what they have read.

Attention to Details

Attitudes & Aptitudes  Duration/ Items Description

2 Minutes

Candidate reviews two sets of data (numbers, letters, etc) to determine if they are the same or different.   This is a timed test at 2 minutes and candidates must work quickly and accurately to answer as many questions as possible.


 

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